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Terms & Conditions

1. General provisions

1.1. These Purchase and Sale Rules (hereinafter - the Rules) establish the mutual rights, obligations and responsibilities of the person purchasing the goods in the NTT – New Transport Technology e-shop (hereinafter - the Buyer) and UAB “Du Ponai” (hereinafter - the Seller) When a buyer purchases goods in an online store. By purchasing the goods in the e-shop, the Buyer agrees to the application of these Rules,

1.2. The contract of purchase and sale of goods between the Buyer and the Seller (hereinafter - the contract) shall be deemed concluded from the moment when the Buyer e. After forming the shopping cart in the store, indicating the delivery address, choosing the payment method and reading these Rules, click the "Confirm order" button. .

1.3. Seller reserves the right to change these Terms, including but not limited to:

(a) a change in the terms of payment;

(b) changes in applicable legislation.

1.4. Each time you order the Goods for the purpose of concluding the Agreement between the Seller and the Buyer, the current version of the Rules shall apply, therefore each time you order the Goods, we recommend reviewing the Rules to make sure the Buyer fully understands the conditions. These Rules were last updated on 01/11/2021.

1.5. Each time the Rules are changed, the Seller will inform the Buyer and notify about it, indicating that the Rules have been changed and the date of their amendment will be provided in Clause 1.4 of these Rules.

2. Buyer's rights and obligations

2.1. The Buyer has the right to purchase the Goods in the e-shop in accordance with these Rules and the legal acts of the Republic of Lithuania.

2.2. The Buyer (consumer) has the right, without giving a reason and without incurring costs other than those provided for in Article 6.228 (11) of the Civil Code, to cancel the contract of purchase and sale of goods concluded in the e-shop with the Seller by notifying the Seller in writing within 14 (fourteen) ) calendar days from the date of receipt of the goods. The Buyer, wishing to withdraw from the Purchase Agreement, must send the Seller a completed “Return of Goods” form, which is provided here: “Return of Goods”. Upon receipt of the Buyer's notice, the Seller shall immediately send an acknowledgment of receipt of the notice.

2.3. The Buyer may exercise the right to return the Goods only if the term set for the return of the Goods has not been missed.

2.4. Returned The product must be undamaged, undamaged (undamaged labels, protective films, etc.) and must not be used. All returned Goods must be with authentic labels, protective bags and the same accessories with which they were sold. The returned Product must be in proper original packaging (with instructions and warranty card, if they were delivered with the Product) of the same composition as the one purchased by the Buyer.

2.5. The right of withdrawal does not apply due to:

Goods manufactured in accordance with the Buyer's special instructions, which are not pre-manufactured and which are manufactured according to the Buyer's personal choice or instruction, or for the Goods that are clearly adapted to the Buyer's personal needs;

  • perishable Goods or Goods with a short shelf life;
  • packaged Goods which have been unpacked after delivery and which are unfit for return for health or hygiene reasons;
  • goods which, by their nature, are inseparably mixed with other goods after delivery;
  • packaged video or audio recordings or packaged software that was unpacked after delivery;

2.6. The Buyer who withdraws from the Agreement shall be refunded all money paid for the Product, including delivery costs. Upon receipt of the Goods and evaluation of their quality, the Seller shall return the money for the Goods not later than within 14 (fourteen) days from the receipt of a written notice of withdrawal from the Agreement, except for the cases specified in Article 2.3 of this Purchase Agreement. and 2.4. points. If only a part of the Goods is returned, delivery costs will be reimbursed only if the remaining Goods of the same order, if purchased only, would be subject to a lower rate than the rate applied to the returned Goods together and only to the extent of the difference.

2.7. In the event that the Goods have been delivered to the Buyer, after the cancellation of the Agreement:

  • The Buyer must immediately return the Product (s) to the Seller;
  • The Buyer has a duty to properly store the Goods until they are returned to the Seller.

2.8. The Buyer has other rights and obligations established in these Rules and legal acts of the Republic of Lithuania.

2.9. The Buyer undertakes to pay for the Goods and the price related to the delivery of the goods within the set deadline and to accept the ordered goods.

2.10. The Buyer agrees that the Seller will use third parties to perform this contract.

2.11. Buyer has the right and is encouraged to print these Terms for future reference.

3. Seller's rights and obligations

3.1. The Seller undertakes to create all conditions for the Buyer to use the e-mail properly. the services provided by the store, but the Seller does not provide any guarantee that the e-store will operate continuously or that the data transmission will be uninterrupted and will not be liable for minor inaccuracies.

3.2. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer within the set term.

3.3. If the Seller is unable to deliver the goods (goods) ordered by the Buyer due to important reasons or technical problems, the Seller undertakes to offer the analogous goods to the Buyer, and to return the money paid by the Buyer within 10 working days. In this case, the Seller is released from liability for non-delivery of the goods.

3.4. If the Buyer tries to impair the operation of the e-shop or its proper functioning, the Seller has the right to restrict and / or suspend the Buyer's access to the work of the e-shop and / or cancel the Buyer's registration in the e-shop without prior notice to the Buyer.

3.5. The Seller has the right to unilaterally change these Rules. The amended Rules shall enter into force from the moment of their publication in the e-shop and shall be valid for all purchase and sale agreements concluded after the publication of the Rules.

3.6. The Seller also has other rights and obligations specified in the Rules and legal acts of the Republic of Lithuania.

4. Price of goods and payment.

4.1. The final price of the Product is indicated in the e-shop, i.e. the current price includes the current VAT rate. Delivery price is not included in the price of the product.

4.2. The Buyer undertakes to pay for the Goods within 1 (one) business day in the form offered by the Seller. If the Buyer does not pay the specified price within the set term, it is considered that the Buyer refuses to perform the contract, therefore the Seller has the right to suspend the execution of the order.

4.3. For email The Buyer can pay for the goods selected and ordered in the store to the Seller in two ways:

4.3.1. By bank transfer (by depositing cash or making a transfer from the account) to the seller's bank account (in euros), please indicate the order number provided to you in the purpose of payment. Be sure to let us know after completing the order. by mail. The order will not start processing until we receive information about the completed order, because the status of the order remains unchanged, it is displayed as "Pending payment". If you have placed an order but have not received the goods yet and would like a refund, please let us know by phone or email. by mail. the staff will tell you how and where to submit the completed application.

4.3.2. The invoice will be issued by the seller after delivery of the goods and will be sent to the buyer by e-mail. by mail. In order to avoid any confusion, we note that the seller of the goods or service provider is the Eolto branch from which the goods are shipped after the fastest delivery to the buyer. See FAQ 9 for more information.

5. Delivery of goods.

5.1. The goods are delivered to the Buyer's account by post, courier service or by the Seller's transport.

5.2. The exact price of the Goods, the delivery price, the quantity and range of the Goods, the delivery term are specified in the order of the goods approved by the Seller. In very rare cases, some items cannot be sold in 1 unit, so you can be notified within 4 business hours after ordering.

5.3. During the delivery of the Goods, the Buyer (the Buyer's representative) undertakes to check the condition of the packaging of the Goods consignment, the quantity, quality and range of the goods.

5.4. If the packaging of the Goods consignment is found to be damaged, but the quantity, quality and assortment (s) of the goods are not found to be inconsistent, the Buyer (Buyer's representative) must mark the packaging of the Goods in the document submitted by the Seller (Seller's representative).

5.5. If there is a discrepancy (s) in the quantity and / or quality and / or range of goods, the Buyer (Buyer's representative) must not accept the consignments. In this case, the Seller (Seller's representative) or the courier together with the Buyer (Buyer's representative) shall draw up a deed of non-acceptance of the Goods, in which the violations and discrepancies found shall be noted in writing.

5.6. After the Buyer (Buyer's representative) accepts the Goods consignment and signs the relevant delivery document and marks the violation of the consignment packaging, the goods are considered delivered in the damaged consignment packaging, but the quantity, quality and range of goods comply with the terms of the sales contract. properly performed.

5.7. After the Buyer (Buyer's representative) accepts the Goods consignment and signs the relevant delivery document without comments, it is considered that the goods are delivered in undamaged packaging, the quantity, quality and range of goods comply with the terms of the sales contract.

5.8. Upon delivery of the goods to the address specified by the Buyer, the goods shall be deemed to have been delivered to the Buyer, regardless of whether the goods are actually accepted by the Buyer or any other person who has received the goods at the specified address. If the goods are not delivered on the planned day of delivery, the Buyer shall immediately, but not later than the next day after the planned day of delivery, inform the Seller thereof. Otherwise, the Buyer loses the right to make claims to the Seller related to non-delivery or late delivery of the Goods (goods).

6. Product warranty

6.1. The Seller guarantees the quality of the Goods (statutory quality guarantee). The Seller provides a quality guarantee valid for a certain period of time for different Goods, the specific term and other conditions of which are specified in the descriptions of such Goods.

6.2. Defects in the goods are eliminated, low-quality goods are replaced and returned in accordance with the requirements of the legal acts of the Republic of Lithuania.

6.3. If the delivered Product or the Goods do not meet the quality requirements, the Buyer shall contact the e-mail. shop general contacts.

7. Processing of personal data

7.1 All rules are discussed in the Privacy Policy.

8. Sending information

8.1. The Seller shall send all notices to the e-mail address provided in the Buyer's registration form and / or to the telephone number specified in the order.

8.2. The Buyer shall send all notices and questions to the address specified in the "Contacts" section of the Seller's e-shop.

9. Liability

9.1. The buyer is responsible for the accuracy of the data provided in the registration form. The buyer accepts responsibility for the consequences and consequences of incorrect / erroneous data provided in the registration form.

9.2. Pursuant to Articles 8 and 3 of the Law on Electronic Signature of the Republic of Lithuania, the Buyer agrees with the Seller that the confirmation of the Buyer's actions in the electronic store by logging in to the electronic store has Article 8 of the Law on Electronic Signature of the Republic of Lithuania 1 d. the established legal force of the electronic signature (i.e. the same legal force as the signature in written documents). The buyer must and undertakes to keep his login details to the e-shop and not to disclose them to third parties. All actions performed by the Buyer using the Buyer's data shall be deemed performed by the Buyer, and the Buyer assumes full responsibility for the actions performed and the nature of the data used.

9.3. The parties shall be liable for the violation of the purchase and sale agreement concluded in the electronic store in accordance with the procedure established by the legal acts of the Republic of Lithuania.

10. Order the product according to the sample

10.1 If the goods presented in the catalog UAB "Du Ponai" do not have in their warehouses or the goods offer is submitted according to a separate request, and the buyer wishes to purchase the goods - the contract is concluded in accordance with CC 6.356

10.1.1 A consumer sales contract may be concluded on the basis of samples of items offered to the buyer by the seller (description of goods, catalogs of goods, models, etc.).

10.1.2 Unless otherwise provided by law or contract, the contract shall be deemed concluded according to the samples of items when the Seller delivers the items to the place specified in the order.

10.1.3 The Buyer has the right to withdraw from the contract according to the samples of the items before the transfer. In this case, however, the buyer must reimburse the seller for the necessary costs related to the performance of the contract before withdrawal, unless the contract provides otherwise.

10.2 When ordering the goods, the seller may ask UAB Du Ponai to pay for the goods in advance.

11. Final provisions

11.1. The law of the Republic of Lithuania shall apply to these rules.

11.2. All disputes arising out of or in connection with the contract of sale between the Buyer and the Seller shall be settled by negotiation. In case of failure to reach an agreement, disagreements shall be resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.

11.3. “You can submit a request / complaint regarding the goods or services purchased in the online store to the State Consumer Rights Protection Service (Vilniaus St. 25, 01402 Vilnius, e-mail office, tel. 8 5 262 67 51, fax (8 5) 279 1466, on the website, to its territorial subdivisions in the counties, or to fill in the application form on the EGS platform;

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