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Privacy Policy

This Privacy Statement has been amended with effect from 01st November 2021.

In order to offer our services to you, we require certain information. As an example, you have to open an account with us to order our goods. Your privacy is extremely important to us, which is why we believe that you should always know what type of information we require from you for placing orders and receiving our newsletter or yearly NTT catalogue. We want you to know why we collect your information and how we use this information. You should know that you have effective control of both and can exercise your rights whenever you wish to do so. That is the purpose of this privacy statement.

You can trust us in keeping your information safe. Our team and our data protection officer will protect your privacy and your rights through the use of the data protection laws, in particular the European General Data Protection Regulation (GDPR) gone into effect on 25 May 2018 and the Federal Data Protection Act (new BDSG). Our privacy statement can be found in our online shop under the tab “privacy policy” on the bottom of each page and can be printed for your records. Our IT systems are protected by means of technical and organizational measures against unauthorised access, modification or distribution of your data, as well as against loss or destruction.

Legal Basis

Processing of information is done in accordance with the European General Data Protection Regulation (GDPR) and the Federal Data Protection Act (new BDSG). In the section "What Does NTT Use my Data For", we explain not only the reason for use but also the legal basis on which we process data for each purpose. Depending on the legal basis on which we process your data, you may be entitled to special data protection rights in addition to your existing data protection rights such as the right to information. For example, in some cases you have the right to object to the processing of your data.

What data is collected and processed by NTT?

Our privacy promise: we collect your data in the customer management system of NTT - New Transport Technology only for fulfilment of your enquiries, fulfilment and processing of the sales contracts between you and us and for NTT’s own informational and advertising purposes. Employees of the NTT online shop and customer service team have access to the data stored in our customer management system. The NTT customer management system is based on the legitimate interests of NTT - New Transport Technology and facilitates compliance with the privacy laws regarding data accuracy and data portability. Your interests and fundamental rights were adequately accounted for. You are not required to share personal data with us and can, for example, choose to modify your cookie settings. Please note, however, that you might not be able to order from our online shop or might not experience the best-possible customer experience if you decide not to share your information with us. Nevertheless, the user is at liberty to choose and decide what he or she is willing to share with us.

Below you will find more details regarding the type of information we use and how we use it:

  1. Contact Data / Profile Data Messages
    Profile and contact data refer to personal and demographic information about you (so-called master data) and your individual interests, which you communicate to us when registering your customer account or when you contact us by telephone or e-mail. This includes, for example, the following data:
    Name, gender, address, date of birth, telephone no. email address and fax number
    Profile data may also include other information about you and your interests. This information can already be collected during registration or can be added later. This is the case, for example, if you subsequently add voluntary information to your profile.
    Mandatory information is usually your name, e-mail address and a user-defined password. Your e-mail address and password will later form your login data.
    When you communicate with us or other users about products (e.g., product reviews) and other topics by phone, email, social media, contact forms, or otherwise, we collect the content of your communications. You can use the "Customers ask Customers and Brand Experts" function to ask your product questions to other customers or the brand itself. We forward the information contained in your question to other customers so that they can answer your question and thus help you - but not your personal data.

  2. Order Data
    When you place an order with NTT or make a purchase on site, we collect your purchasing data. Purchasing data may include the following information, depending on the type of sale and transaction status:
    Customer number, order number, details of products purchased, payment method details, delivery and billing addresses, notices and communications relating to purchases (e.g. disclaimers, complaints or messages to customer service), delivery and payment status, e.g. " Completed " or " Sent ".

  3. Usage Data
    When you access and use our website, we collect the personal data that your browser automatically transmits to our server. This information is temporarily stored in a so-called log file. When you use our website, we collect the following data, which is a technical requirement for us to display our website to you and to ensure stability and security:
    • IP address of the computer you are using
    • Date and time of access
    • Name and URL of the retrieved file
    • Website from which access is made (referrer URL)
    • Browser used and, if applicable, the operating system of your computer, as well as the name of your internet access provider.

  4. Computer and Access Data (Cookies, IP Addresses*, Profiling Data)
    When using online and mobile services, it is necessary for technical data to be generated and processed in order to provide and display the functions and content offered on your device. We collectively refer to this information as "computer and access data". Computer and access data is generated each time you use an online and mobile service. It does not matter who the provider is. Device and access data can therefore be created, for example, when you use:
    Websites, apps, social media fan pages, e-mail newsletters, location-based services.
    NTT collects computer data and access data from online and mobile services offered by NTT itself, i.e. our online shop. NTT may also collect computer and access data from online and mobile services provided by other companies that are social media or advertising partners of NTTB or participate in the same online advertising networks, such as Google's advertising network.
    Device and access data includes the following categories:
    • General information about the device: Information about the type of device, the version of the operating system, configuration settings (e.g. language settings) and information about the Internet connection (e.g. name of the mobile network).
    • Identifying Data (IDs), such as session IDs, cookie IDs, unique device IDs (e.g., Google Advertising ID), third-party account IDs (if you use social plug-ins or social logins or pay via PayPal), and other popular Internet technologies to identify your web browser, device, or specific app installation.
    • Each time you access our servers and databases, device and access data is recorded in so-called server log files. The IP address contained therein is briefly made anonymous at the end of the respective session as soon as storage is no longer necessary to maintain the functionality of the respective website. Access data is automatically transmitted each time a web server and databases of apps and web browsers are accessed online (as part of so-called HTTP requests). This involves standardised information about the requested content (such as the name and file type of a file accessed) and other information about server access (such as the amount of data transmitted and error codes), about your device (e.g. device type, operating system, software versions, device IDs, IP address, the page previously visited and the time of access).

  5. Payment details:
    We accept bank transfer only. In order to process your payment for the ordered goods and to fulfil the sales contract, we require your payment details. Payment details are, for example: IBAN and BIC, billing addresses.

    Details for Bank transfer:
    “Du ponai” JSC
    Company ID 125139966
    VAT no.: LT251399610
    Ateities st. 21, LT-02190 Vilnius
    a/n LT977044060001411642
    SEB bank 70440

  6. Location data
    We also collect location data derived from the IP address of your device (to city level). An anonymous IP address shortened to three digits is used for this purpose. This IP address can thus no longer be used to identify your Internet connection or device. Each device connected to the Internet must be assigned a multi-digit, unique number. This is called an IP address. This process (known as geolocalisation) is used by us and most other online shops, for example to detect fraudulent orders.

  7. Interests data
    When you interact with our website, we collect information that tells us what content, topics, products, product types or brands you are interested in. For example, we may use purchase data, wish list content and your age (provided such information is available to us) and comparisons with users with similar characteristics to determine which product categories you are interested in. This allows us to show you the products that are most likely to be relevant to you first the next time you search.
    For this purpose, we also receive information and statistics from our external advertising partners on demographics (such as age, gender, region), device and access data as well as the interests of our users. We ensure that our advertising partners (e.g. Google) only provide NTT with aggregated, encrypted or anonymous data, so that we cannot assign the data to a specific person, in particular a specific user. This information can help us to better understand our users, for example in the context of customer structure analyses and user segmentation.

  8. Photos, name of your car and other information from your Profile
    In your My NTT account, under "Profile", you can share photos and other personal content with us or other users in order to communicate with us or other users or to personalise services (e.g. by uploading a profile picture).

  9. Social Network Data - "Social Plugins"
    Our website uses social plugins from social networks such as Youtube, Linkedin, Facebook, Twitter and instagram. By means of these plugins, you can for example share content or recommend products. The plugins on NTT are by default deactivated and thus do not send any data. By clicking on the button "activate Social Media" you can activate the plugins. The plugins can of course be deactivated again by simply clicking a button. If these plugins are activated, your browser establishes a direct connection with the server of the respective social network as soon as you visit a page on our website. The content of the plugin is directly transferred by the social network to your browser and then embedded into the website. Once the plugins are embedded, the social network is otified when you visit a page on our website. If you are logged into the social network, the same can assign your visit to your account. If you interact with the plugins, for example click on the Facebook “Like” button or comment on something, the relevant information is directly transferred from your browser to the social network and stored there.
    Please consult the privacy statements of the respective social networks and websites regarding purpose and extent of data collection, further processing and use of the data by social networks as well as your rights and configuration options in order to protect your privacy. The links can be found below.
    Even if you are not logged into social networks, websites with active social plugins may send data to the networks. If a plugin is active, a cookie with an identifier is placed whenever the website is accessed. Since your browser sends this cookie every time a connection with a network server is established, the network could basically create a profile with this information, which websites were accessed by the users of that identifier. It would then be possible later on to assign this identifier to a person when that person, for example, signed into the social network. If you do not wish that social networks collect your information via active plugins, you can select the function “Block Third Party Cookies” in your browser settings. As a result, the browser does not send cookies to the server for embedded content of other providers. However, disabling this function might in addition to the plugins also negatively affect other functions.
    Our website uses plugins from the following social networks: Youtube, Twitter, Linkedin, Facebook, Instagram

Recipient of Personal Details

NTT does not sell your information to third parties – whether this information is personal or of another nature. You can be sure of this. Nevertheless, we have to submit your information within the scope of our statutory permission to the following types of companies in order to provide you with important services and to fulfil our sales contract:

  • companies that are responsible for safely delivering your purchases and catalogue orders, such as parcel services shipping providers, forwarders, dialogue marketing specialists / lettershop services
  • payment service providers that process payments potential refunds of your order
  • IT service providers for maintenance and software support of our IT systems
  • credit reporting / service providers for credit assessments, collection agencies, law enforcement authorities and institutions for credit assessments and fraud prevention
  • careful disposal of your information after a certain, statutory time period: file and data storage media destruction companies

Data that has been passed on in this way may only be used by the recipient to carry out his or her task. Any other use of the information is not permitted.

Duration of Data Storage

We store your data as long as it serves a specific purpose: as long as you have an account with us or as long as we require your information for providing services to you or (if you are in contact with our customer support) only as long as support-related reporting is necessary.
In case it necessary or required for fulfilling legal (e.g. telecommunications data retention), fiscal and official regulations, settling disputes, preventing fraud and abuse, we may store some of your information, even after you have closed your account or said account no longer is required for providing services to you.
The storage duration for certain information that is used for finalising sales contracts and for which a fiscal retention period is stipulated (receipts) is at least 10 years. During that time, use of the information is limited. The retention period begins with the end of the calendar year during which the offer was submitted or thecontract was fulfilled.

Your Rights / Your Right as an Affected Person

PDF by mail
You have the following rights regarding your data with the NTT:

Objection to Marketing
You have the right to object at any time to processing of your personal data for marketing purposes without incurring any costs other than the transmission costs in accordance with the basic tariffs. The below listed contacts are available to you for that purpose. For that purpose, the following contacts are available.

Revoking Consent
Your consent to processing of your personal data can be revoked at any time with future effect. Please note though that you might have to re-enter your information prior to placing a new order.

You have the following rights with regard to your personal information:

  • Right to be informed
  • Right to rectification. You can retrieve, verify and change your personal information by logging into “My NTT Account”. Please change your personal details as soon as possible in case they have changed or are incorrect.
  • Deleting and restricting processing
  • Objection against use
  • Data portability
  • Right to file appeals with supervisory authorities

Right to object

You have the right to object at any time to processing of your personal data. In case you object, we will no longer process your personal information, unless we can demonstrate compelling and legitimate reasons for processing that outweigh your interests, rights and freedoms. Additionally, if processing is necessary for the establishment, exercise or defence of legal claims. This also includes profiling based on those provisions. Your legal right to be informed, to correction or deletion of personal data remains unaffected. Please contact us at the below listed phone number or email address if you would like to look at your personal data and receive more information regarding fees that might be charged in accordance with applicable laws. If you assert your legal right to be informed, to correction or deletion of your personal data, we might, under certain circumstances and in accordance with applicable laws, refuse to provide information, correct or delete your personal data.

To exercise your rights, please contact our data protection officer.

We will immediately process your requests and in accordance with legal requirements at no cost. Furthermore, we will advise you of the actions we have taken.

Legal Matters and Claims

o settle claims (transport damage) and in all legal matters, NTT reserves the right to instruct external companies / law firms. In this context, information is exchanged with the intent to process the respective case.

Update and Changes

We will occasionally update our privacy statement to reflect actual circumstances and the current legal situation. In case of changes or updates to this privacy statement, we will notify you by email (provided we have your email address on file).

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